FAQ for digital music distribution at Rebeat
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General questions

We make your job easier because we know the challenges labels are facing. We create workable solutions, which help you to handle your daily work faster and better. We are proactive, adventurous and fair to work with.

We work with large and small labels alike. We even have some digital music distributors as clients, who use our software.

We do not give any names, because we are convinced that the only important criterion is, how well we can cover your needs. Contact us to see, if we are the right partner for you.

Music Enterprise Software

Within the heart of our services lies our Music Enterprise Software. It enables labels to use our services for digital music distribution, royalty accounting, supply chain management and data analysis.

Over the years we developed powerful add-ons for your software to handle specific tasks such as sublabel accounting and management of different revenue streams.

Install MES on every standard computer. Please make sure, that the system fulfills the following requirements:

  • Windows 8.1 (Extended Support), Windows 10, Windows Server 2012, Windows Server 2012 R2, Windows Server 2016, Windows Server 2019
  • 550 MHz+
  • 1 GB free RAM
  • Standard audio device
  • 150 MB free hard disc plus size of upload files in wav format
  • High Speed Internet (ISDN, DSL, cabel modem or fast connection)

If you use Mac/Apple, you can work with MES via Boot Camp or Parallels.

Existing customers can anytime download the latest version of our Music Enterprise Software for free. You only need the e-mail address which you registred for th account.

New customers receive a download link via e-mail after registration and validation of the contract.

You can install Music Enterprise Software MES on several computers without buying another license.

Simply download the software another time and install it on the computer. You can access MES with your normal login data.

Your uploaded products will not be visible at first, because all user data (audio files, cover, metadata, …) is saved by default on the computer used for uploading. There are two possibilities to make uploaded products visible:

  1. Copy manually the filestore of the computer used for uploading and transfer it to the filestore of the new computer (e.g. via USB).
  2. Import products directly into MES in the menue item “Product data” > “Load from server”. All data – except audio files – will be transfered from our server to your computer. In general you do not need the audio date in your filestore, except if you want to change pre-listening

Your Music Enterprise Software MES comes with an automatic update function. After each start MES checks if there is an update available on our server and starts updating. All updates are free of charge for our customers.

In order to use Music Enterprise Software MES you need to register a credit card, even if you bought MES on CD. Why?

We have customers all over the world and credit cards are a fast and easy way of validation.

Payment of Pay-as-you-go services
If you for example buy EAN or ISRC Codes directly in MES, then you can settle these Pay-as-you-go services with your credit card. The same goes for customers, who use MES to manage their supply chain (read more about it here). In this case we invoice any storage fees or statement lines via credit card.

Use MES instantaneously
Payment via credit card is fast, you can use MES instantaneously.

You do not have access to a credit card?
A safe and convenient way to use MES is with a prepaid credit card. Charge the card with the budget you want to allocate to MES. In this way you have absolute control over your spendings. If the deposit is spent, you get an information as soon as you want to use pay-as-you-go services.

Technical questions

Simply contact our support, we change the e-mail address for you.

Tel: 0043 2272 61892-0
Mail: support@rebeat.com
Monday–Thursday 9am–3pm
Friday 9am–1pm

Start your Music Enterprise Software MES and click on “Forgot your login data?” in the login window.

A secure web page with a form opens. Please give your first and last name as well as the e-mail address, which was registred for the account.

You will receive an e-mail with a link. Click on the link to open a page with your new login data. If you do not receive this e-mail, please check your spam.

Please handle your login data with care and do not forward it to others!

For security reasons only our support can change bank account details. Please contact us, we will gladly change it for you:

Tel: 0043 2272 61892-0
Mail: support@rebeat.com
Monday–Thursday 9am–3pm
Friday 9am-1pm

If you experience problems during upload of tracks, please check:

Is the audio file correct?

  • Data format: WAV or AIFF
  • Sampling rate: 44.1 kHz
  • Bit depth: 16 Bit
  • Channel: Stereo

AIFF or AIF Audiodatei?
AIF is an obsolete audio format, whereas with Music Enterprise Software you need to import AIFF audio files (it is not enough to simply rename the ending from AIF to AIFF!)

Are the AIFF files conform with AIFF-C standards?
Problems might occur if AIFF files do not comply with the official AIFF-C standards.  In general your audio editor software should create AIFF-C standard compliant AIFF files. However, it might be possible that some programs do not fulfill these requirements.

Workaround: Burn your audio files first on CD and then rip the CD. By burning a CD, you create AIFF-C compliant AIFF audio files. Mac users can copy audio files directly from CD to their desktop.

Please search in the store for your track or album. In general it takes stores between 3 and 30 days to validate the data and publish the music online.

Music distribution at Rebeat

For digital music distribution we charge 15% of the revenues, which is a standard in our industry.

In order to distribute via Rebeat you need our Music Enterprise Software, which costs EUR 149,- one-time. This amount grants you indefinite usage of the software including all future updates.

Additional services can be used within a transparent pay-as-you-go scheme or with a convienent flat-fee.

Rebeat Digital is not a record label, but a distributor. You only asign to us the digital distribution rights for the track (= track exclusivity) and provide us with a copyright agreement essential for digital distribution. All other rights (copy right, master rights) remain property with the artist/producer/label.

Authors (composer, lyricist, …) own the right to claim revenues from digital music sales.

In Europe most stores directly pay those fees to the national society for musical performance and mechanical reproduction rights (e.g. AMG, GEMA, SABAM…). However, in some non-european countries such as the US this is handled differently. There, it is the responsibility of label/artist/producer to ensure that these royalties are properly collected. This is very important and should not be neglected.

If you use MES you can relax, because Rebeat is taking care of this. In countries where stores do not pay royalties directly, we work with professional partners. They make sure that the revenues are collected and distributed correctly to authors worldwide.

Your label is not member of a mechanical royalties society? In this case Rebeat Digital can not collect and pay out mechanical royalties.

The track exclusivity applies only to store with which we have a contract. Other than those you can sell your music on your website or platforms like Bandcamp directly. We even recommend you to do so, since it can push sales in stores as well.

What about Youtube & Facebook?
As long as the tracks are not offered for streaming or free download, you can upload them to Youtube, Facebook and others. For Youtube you will receive the message “Rebeat claims your content”. This means, that we own the digital distribution rights for this content and thus we are allowed to monatize it. We collect those revenues for you and transfer them to you, minus 15% revenueshare.

We are specialists for digital music distribution, therfore we can not offer you a physical distribution.

How to sell music online

List of stores as of October 2020

Bugs Music**
Chunghwa Mobile*
Douban Music*
Friday Music (Omusic)*
Genie Music**
Huawai Music*
Jeou Tai*
Kanjian Music*
Line Music
Line TW*
Love Music*
Migu Music*
Napster (Rhapsody)
Naver Music**
Netease Music*
Qianqian Music*
QQ Music*
Taiwan Mobile*
TDC Play
VIVO hires*
Xiaomi Music*
YouTube Content ID
YouTube Music

* Are part of Kanjian
** Are part of Sound Republica
*** Are part of Simfy

Your data is transfered to the chosen stores, then each store validates if the data is complete and accurate. This can take up to 30 days.

We recommend to upload data with MES at least 14 days before the desired release date. In this way you make sure that your music is available in stores when scheduled.

Please search the track directly in the store. Stores generally take 3 to 30 days to validate the data and publish the music online.

Yes, with the free basis function of our add-on “Matrix”. Define per country:

  • store
  • streaming and/or download
  • price level
  • release date

Simply click “Product data” in “distribution matrix” to open another window where you can setup your release per country. You can transfer country settings easily to other markets.

The actual price of a track is set by the store. You can define price categories:

  • Automatic: Price per track is usually between EUR 0,89 and 1,19. This price range is very well accepted by consumers.
  • Budget: Prices are 50% below average store prices.
  • Back: Prices are approx. 80% of average store prices.
  • Normal: This is the standard price of a store.
  • Front Plus: This price category tries to achieve the highest price, which is about 130% of the average store price. However, a higher price does not automatically bring you higher earnings, because in general the number of sales decreases.

In order to chose a price category, click unter “Product data” on “distribution matrix”.  This opens a new window where you can set the price categroy per land and store.

If you cannot find a released track in stores, it might be for one of the following reasons:

Future release date
Please check if a future release date has been set. The tracks will be published by the store at this date at the earliest.

Store has not validated the data
Some stores validate manually for each track if the data is complete and correct. This can take some time, in general allow 3 to 30 days until the track is published.

Store offers only specific genres
A few stores only offer music from a specific genre. For example Beatport only accepts Electronic & Dance and publishes approx. 80 % of all entries to ensure a high quality for DJs.

It is also possible that not ALL tracks on an album fulfill the genre requirements of a store. For example a product with two dance tracks and two pop tracks will not be accepted by Beatport.

Missing or inaccurate product data
Especially iTunes has very high and strict requirements concerning product data. In case of missing or inaccurate date, the store will not publish. Please refer to our manual to avoid the most common errors.

Low demand
Some shops (e.g. Juno) reserve the right to take tracks out of their store, if they generate no sales within a certain time periode (mostly 12 months).

Explicit lyrics
In some countries music with explicit lyrics can not be sold in stores. This includes for example Belarus, Burkina Faso, India, Nepal and Uzbekistan.